The Gauteng City-Region Observatory (GCRO) (based at the University of Johannesburg (UJ)) in partnership with the Gauteng Provincial Government contracted Development Research Africa (DRA) to conduct an integrated Quality of Life/Customer Satisfaction Survey in the Gauteng City-Region (GCR). The objective of the GCRO is to assist and inform the Gauteng Government to build Gauteng as an integrated and globally competitive region, where the economic activities of different parts of the province complement each other in consolidating Gauteng as an economic hub of Africa and an internationally recognised global cityregion. The this end, the main aim of the survey, conducted from July to October 2009, was to inform the GCRO and the Provincial Government as well as other role-players about the perceived state of the municipalities within the GCR footprint especially with regard to the quality of life of their inhabitants.
