In November 1998, the Development Chamber of National Economic Development and Labour Council (NEDLAC) contracted the Community Agency for Social Enquiry (CASE) and the Norwegian Institute for Applied Social Science (FAFO) to undertake a project on infrastructure delivery. The project had three phases: The first phase identified the extent of government's infrastructure expenditure. The second phase of the project focused on the organisation of infrastructure delivery. This analysis identified strengths and weaknesses within processes of infrastructure delivery. The third phase of the project was a 2 600 household survey in the provinces of Gauteng, KwaZulu- Natal and the Northern Province. The survey, conducted by CASE, assessed the extent of delivery as well as recipients' perceptions of the quality of infrastructure delivery.
